ASHANTI  KUMARI

We appreciate your interest in our products and look forward to fulfilling your order in a timely manner. Please know that we have a base Turn Around Time of 7 business days if you have a typical order. If you have an unusually large order someone from our team will reach out to you for further consideration and coordination.

 

We care about your safety and implore you to read and follow all instructions and directions before use of our products. Instructions or directions may be in the form of a sticker or label placed on the outside, top, inside or bottom of your product. A separate instruction or direction sheet may be placed in the package that your product was shipped or delivered in. If you do not see any instructions or directions please email us at ashantikjones@gmail.com do not use product until you receive and read all the instructions or directions. We are not responsible for misuse or failure to follow instructions or directions.

 

While we do not offer returns, we do offer exchanges. Exchanges may occur if a product that was shipped to you arrives damaged or defective. We will cover the cost of shipping. Please email us at ashantikjones@gmail.com within 7 business days to inform us of the need to exchange. After 7 business days we will no longer accept any exchange. 

 

If a buyer would prefer a different scent, we would be happy to exchange the item for something more suitable if the items show no sign of use, damage or other physical changes. 

 

However, if the buyer does requests a different scent, the buyer will be responsible for the additional shipping or delivery fees. 

 

If products are damaged due to buyers mishandling or improper storage, (candles and body products must not be left in the elements of heat or extreme cold.) We will not be able to exchange those items if they experience any use, damage or physical change.

 

Buyer is responsible for the cost of shipping and handling of all products purchased. We ask that when completing check-out for your order that you pay the price of the entire order plus the shipping and handling in one payment.

 

We ask that you put the true and full address and contact information on your payment form so that we can properly process your shipping or delivery.

 

Should you have any policy questions please email us at ashantikjones@gmail.com and we will review your email and assist you with resolving policy inquiries.

 

You give your consent and agreement to these policies upon completion of checkout

 

We thank you greatly for your understanding and participation in receiving great products and customer support care.